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Maintenance and hygiene

How long does it take for the maintenance team to visit after I have made a report?
Can the maintenance team do a repair if I am not in my room?
How do I know if the maintenance team has been?
When will the communal kitchen be cleaned?
Will my room be cleaned aswell?
Does the cleaning team clean up everything?
How is the household waste collection done?
What do I do in case of vermin?
My shower is clogged. Now what?


How long does it take for the maintenance team to visit after I have made a report?

Your report will be sent directly to our maintenance team. They determine the order of execution on the understanding that chores are performed according to priority. A clogged toilet will be resolved faster than a loose bookshelf.


Can the maintenance team do a repair if I am not in my room?

Yes, that's possible. By submitting a report, you have automatically agreed that the repair can be done, even if you are not  present in your room.


How do I know if the maintenance team has been?

The maintenance team will leave a note in your room when they have visited and you were not present.


When will the communal kitchen be cleaned?

Depending on the size of your student house, the communal kitchen is cleaned once or twice a week. The exact day differs per student house.


Will my room be cleaned aswell?

You are responsible for the maintenance of your own room, your own toilet, your own sanitary facilities and possibly your own kitchenette. There is a lot of lime in the tap water in Leuven. Therefore, use a decent anti-limescale product every week to clean your toilet and shower. Would you like however your room cleaned? No problem. Let us know by email and we will agree on an appropriate date and price.


Does the cleaning team clean up everything?

No. The cleaning team is there to clean and not to clear all the mess and dishes first.


How is the household waste collection done?

As in every family, we also sort our waste. In every student house there are seperate bins for PMD, residual waste and glass. Glass is brought to the glass sphere by the students themselves. The PMD and / or residual waste is put out by our cleaning team or by the students, depending on the building.


What do I do in case of vermin?

When you hear or see mice in your student house, make a report as soon as possible via the red report button. We will be there with a Rentokil specialist at every mouse notification. There is, however, a contract with Rentokil for each property to do preventive pest control. Unfortunately, this is no guarantee that it will remain 100% mouse-free. As a student, you are partly in control. When you leave crumbs lying around, don't put your waste in a closed bin or leave your window or door open, you lure these rodents.


My shower is clogged. Now what?

The drain is problably clogged with hair and soap recedue. In this video you learn how to clean the floor drain. Does it not work? Then make a report and we will gladly come and show you how it's done again.


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