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Contract and regulations

Where can I find my contract?
How can I sign the contract?
How does the location description happen?
What is included in the rental price and the common costs?
Can I prematurely terminate my rental contract?
Can I attach something to the wall?
Where do I find the house rules?
What if I have a persistent problem with my landlord?
Can I keep pets in the student house?
Can I smoke in the student house or in the communal areas?
What should I do at the end of my contract?
How and when do I deliver my registration certificate?


Where can I find my contract?

Once we have created your contract, you will receive an invitation via email to connect to Rentio. Rentio is the digital platform we use. You will also receive an email asking you to digitally sign your contract. Once you have signed your rental agreement, you will find it in the Rentio app under 'Documents'.


How can I sign the contract?

Signing is done digitally only. You can digitally sign your rental agreement in several ways:

* Via a one-time SMS or email code: your further enter your cell phone numer of email address and wait for the 6-digit code to be send as a message of email. You enter the 6-digit code at OTP code.

* Via your It'sme: go to your It'sme account and confirm the signature.

* Via your eID: sign via your identity card and associated card reader.


How does the location description happen?

In case of violation, the student is expeced to fill in a location description of the premises, supplemented with photos, and this within 14 days after the start of the lease. If this does not happen, we will send someone to complete this together with the student and this costs 25 euros per inventory. A blank copy was sent with the contract or can be obtained via the website: www.kotleven.be. Completed location descriptions will be uploaded via Rentio and shared with Kotleven, together with the photos taken within 14 days after the start of the rental contract. If important changes have been made during the rental period, this will be added to the original location description in an addendum. When we don't receive a location description, we assume the room is in perfect order.


What is included in the rental price and the common costs?

The rent consists of 2 parts: the rent for the room and the monthly fee.

In addition to the rent for the furniture, the rent includes the garbage taxes, the garbage container, the maintenance of the common parts, the maintenance of the fire safety devices and the fire insurance as stipulated in Article 7 of the lease.

Monthly charges include the cost of electricity, hot and cold water, energy, central heating and internet.

The 2 parts are charged monthly in one amount. Only the second residence tax is not included.


Can I prematurely terminate my rental contract?

If you, as a tenant, cancel your agreement within a period of 3 months before the commencement date, this will lead to a cancellation fee of 2 months rent. Discuss your reasons for terminating your lease early with us. We will surely find a fair solution together.


Can I attach something to the wall?

We prefer students not to drive nails and screws into the wall on their own. Try to avoid this by using adhesive strips. Do you really want to install an extra shelf? Please discuss this with us first and, if agreed, we will send our DIY team to come and hang up the shelf.


Where do I find the house rules?

The household regulations can be found with your rental agreement in the Rentio app under 'Documents'. You can also find it on our website www.kotleven.be under the column 'Practical info'.


What if I have a persistent problem with my landlord?

As a tenant, you have agreed by signing the tenancy agreement to submit a dispute about interpretation, implementation or termination of the agreement or a protracted problem with your landlord, to the Housing Service for a reconciliation proposal.


Can I keep pets in the student house?

No, you cannot keep pets in your room.


Can I smoke in the student house or in the communal areas?

No, all our student houses are completely non-smoking. It is forbidden to smoke in your room or in the common areas. The use of e-cigarette or vape is equated with smoking.


What should I do at the end of my contract?

If you have indicated that you wish to stay in the same room for the next academic year, you should not take any action. If you do not wish to stay, or if you move to a different room, you must follow the following guildelines. The rental agreement ends on the agreed date without notice. Unless otherwise agreed in writing, the tenant must completely vacate the room and clean it thoroughly 5 days before the expiring date of the contract. Make an appointment for a room check and return the key. A document 'verlaten van de kamer' was sent along with the contract. If necessary, you can find it here again.


How and when do I deliver my registration certificate?

You send your registration certificate before December 1 to our e-mail address info@kotleven.be or you can upload it in Rentio and share with Kotleven. When you forget to share it, we cannot see it and can't forward it to the city. In this case the increased municipal tax for non-students of 1584 euros is due.  If you are no longer in possession of the original document, you can request a duplicate from your university or college.


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